Product Care

Physical Prints Keep your print away from direct sunlight. Avoid using liquids, sprays or chemical products to clean your print. Use a soft cloth to remove dust. Display your print in a room with moisture free conditions. Digital Downloads Always print on high quality paper. Don't exceed recommended print size. You need to download your print within 30 days of purchasing.

Burning your candle, the right way is so important for a good functioning candle experience. Do not blow out your candle before it has reached a full melt pool (the entire top layer of wax must be melted) or it will begin to tunnel. When your candle has reached a full melt pool, around the minimum 2 hours generally , then you can extinguish the flame. Never burn more than 4 hours.

Yes please! In order to maximize your candle’s burning time, please trim your wick to about 0.5cm before burning your candle.

This too is very common for soy wax and indicates that the candle is made of natural wax. Due to the nature of soy wax, it tends to solidify unevenly, it will not affect your candle’s burn.

Sweating is when your candle has drops of oil on the surface. Sweating is perfectly normal when candles are made of soy wax. It will not affect your candle’s burn at all. If it bothers you, you can simply wipe it off with a tissue. You can also try to prevent sweating by leaving your candle in a room that is considered room temperature and not expose it to sunlight.

Shake well before use. Store in a cool dry place. Spray into the center of the room and avoid delicate surfaces. DO not spray onto a flame or anything flammable. Avoid contact with eyes and face. Do not drink. Keep well out of the reach of children and pets.

For custom furniture we do tables, coffee tables, benches, bookshelves and more. Please send us an email with photos, materials, size and any extra details and we will be in contact with you about a quote.

All products remain the responsibility of the client and therefore Olive Branch Collective will not be held liable for any damages incurred as a result of not taking care of your furniture/products adequately. If you use the furniture and products for its intended purpose and follow our care instructions, you can look forward to a long life for your new furniture.

Always wipe of food or crumbs after using your tray. You can wipe the trays of with a damp cloth, never submerge your wooden trays in water. Treat monthly with beeswax or food friendly wood oil.

1. Make sure to keep furniture AWAY (we cannot stress enough) from direct sunlight. Natural wood products change shape with heat. 2. Never put pine furniture outside, in the rain or the sun. 3. Use coaster/mats/tablecloth when keeping hot dishes on any bed sides/coffee table/dining table. 4. Clean spills immediately, preferably by blotting with a soft and dry cloth/sponge. 5. Avoid sliding objects across the surface of any furniture as this will cause scratches and marks. Always lift and place objects. 6. It will, from time to time, require re-treating the surface in order to maintain its character.

Always carry tables and chest of drawers by their legs and not on the top. As this can damage the product. Also, never drag furniture across a floor or any surface. It will damage the item, legs can break and wood can chip off.

Processing of orders (candles and home fragrances) takes 1-2 working days, depending on the quantity of orders. Thereafter shipping takes 3-5 working days. Wholesale orders can take from 7-14 days depending on the size of the order. Physical Prints: can take up to 7 days because they are print to order and then need to be shipped. Digital download: instant download

Lead time can be anywhere from 4-8 weeks depending on the order. Lead times do not include delivery just the manufacturing time.

Yes we do, if you want our products in your shop, please send us an email so we can further assist you.